Terms of Service

Our services are offered to businesses and licensed professionals only. You must be at least 18 years old and authorized to bind the company you represent. You are responsible for the accuracy of the information you submit, including your vertical, licensure, and the states and hours in which you may accept calls.

Ashlar Calls delivers live, consumer-initiated inbound phone calls to buyers. Services may include tracking number provisioning, call filtering and routing, reporting, and support. Specific volumes, filters, pricing, and billable duration are agreed in a separate order form, insertion order, or written confirmation between the parties, which controls if it conflicts with these Terms.

We do not guarantee any specific volume of calls, conversion rate, revenue, or return on spend. Sales outcomes depend on your team, scripts, licensure, and staffing.

Submitting an application does not create a contract or obligate either party. Onboarding begins only after we confirm scope in writing and, where applicable, receive your first payment or deposit.

• Unless otherwise agreed, calls are billed per qualified, connected call that meets the agreed filters and exceeds the agreed billable duration.
• Invoices are due on the terms stated in your order form. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may pause call delivery on non-payment.
• Billing disputes must be raised in writing within 7 days of the invoice date with supporting call detail. Undisputed amounts remain payable.
• Fees are exclusive of taxes. You are responsible for applicable sales, use, and similar taxes.

• You will handle every call and any consumer data you receive in compliance with all applicable laws and rules, including the TCPA, state telemarketing and mini-TCPA laws, Do-Not-Call requirements, HIPAA where relevant, CMS marketing rules for Medicare-related products, and applicable privacy laws.
• You will accept calls only in states and lines of business for which you and your agents are properly licensed and appointed.
• You will not misrepresent your identity, affiliation, products, pricing, or government or carrier association on any call.
• You are solely responsible for your own call recording disclosures, scripts, consent capture, and record retention.

You may not scrape, reverse engineer, overload, probe, or interfere with the site or its security, submit false information, upload malicious code, or use the site to send unlawful, deceptive, or infringing content. We may suspend access for suspected misuse.

The site, its content, branding, and underlying materials are owned by Ashlar Calls or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to view the site for evaluating and using our services. All other rights are reserved. You retain ownership of your own marks and content and grant us a limited license to use them as needed to provide the services.

Each party will protect the other party’s non-public business information, pricing, and call data, use it only to perform under these Terms, and disclose it only to personnel and service providers bound by comparable obligations or as required by law.

The site may link to or rely on third-party services, including telephony, analytics, and advertising platforms. We do not control and are not responsible for third-party content, policies, or practices. Your use of a third-party service is governed by that provider’s terms.

The site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and any warranty regarding call quality, lead intent, or results.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or goodwill. Our aggregate liability arising out of or relating to the site or services will not exceed the fees you paid to us in the three months preceding the event giving rise to the claim.

You will defend, indemnify, and hold harmless Ashlar Calls and its officers, employees, and contractors from claims, damages, penalties, and expenses (including reasonable attorneys’ fees) arising from your use of the services, your calls and scripts, your handling of consumer data, your licensure or lack thereof, or your breach of these Terms or applicable law.

Either party may terminate a call flow with written notice as specified in the applicable order form. We may suspend or terminate delivery immediately for non-payment, suspected non-compliance, fraud, or conduct that creates legal or reputational risk. Amounts accrued before termination remain payable.

These Terms are governed by the laws of the State of Texas, excluding its conflict of law rules. The parties will attempt to resolve disputes in good faith for 30 days. Unresolved disputes will be brought exclusively in the state or federal courts located in Texas, and each party consents to that jurisdiction and venue.

We may update these Terms by posting a revised version with a new “Last updated” date. Material changes take effect 14 days after posting for existing partners. Continued use of the site or services after the effective date constitutes acceptance.

Questions about these Terms: support@ashlarcalls.com.